Seminars

Expanding on the key principles highlighted in his book, Bill McFarlan also runs seminars, for up to 30 participants at a time, in clear communication. Half-day and full-day seminars develop themes such as jargon-busting, turning negatives (Pink Elephants) into positives and apologising constructively in the face of business mistakes. The seminars are ideal for improving customer service, client relationships and internal communications.